## [ArcBest Customer Experience](/about-arcbest/customer-experience) ![](https://cdn.bfldr.com/IL79ZI6C/at/49hzq3q95t6c6s2h89mx5kmk/topo.png?drupal-image-style=scale_width_1025&width=1025&height=636&format=auto&itok=vmhEDSy7) ![](https://cdn.bfldr.com/IL79ZI6C/at/49hzq3q95t6c6s2h89mx5kmk/topo.png?drupal-image-style=scale_width_1025&width=1025&height=636&format=auto&itok=vmhEDSy7) # Your Experience Drives Us Your experience matters at ArcBest. As your logistics partner, we focus on making shipping feel clear, dependable and easy to manage. In a fast-moving logistics environment, staying connected and responding makes a difference. You’ll experience that through simple tools, clear communication and a steady approach that keeps your supply chain running smoothy. [Get in Touch![](/themes/custom/arcbest/icons/button-chevron.svg)](mailto:customerexperience@arcb.com) ![ArcBest View](http://arcbestprod.arcb.com/sites/www/files/2026-05/Laptop_1.png) ## **ArcBest View:** **Our New Digital** **Logistics Platform** ArcBest View™ is designed around how you manage shipments. It brings quoting, booking, shipment visibility and reporting into one place, making it easier to manage work across ArcBest solutions. And when things get complex or plans change, you can easily connect with our logistics experts for support. [![](/themes/custom/arcbest/icons/button-alt-chevron.svg)Learn more and start using ArcBest View today](https://view.arcb.com/) ## Actively Listening, Always Improving Listening is part of how we work with customers. Our people have the tools and training they need to hear and respond quickly. Every customer comment and survey response is reviewed, so we know what’s working and where we can do better. When things go well, we recognize it. When they don’t, we take action. Here are a few ways we're enhancing the customer experience today: ###### Improving the Phone Experience We’ve made it easier to reach the right support team when you call. Our updated phone experience is thoughtfully designed to get you where you need to go quickly. By simplifying menu options and reducing recorded messaging from four minutes to just two, we’ve created a smoother, more intuitive experience. The result is navigation that’s 30% faster. ###### Proactive Weather Notifications When weather impacts our operations, we send updates via email with updates on a shipment’s location and expected delivery. Customers can also opt in to receive weather notifications from every ABF service center a shipment passes through along the way. This means earlier notice and clearer visibility into potential freight disruptions. ###### Using AI to Improve Efficiency We’re using AI to reduce manual steps in quoting, document processing and shipment booking to limit delays and keep freight moving. We’re also using it to match truckload shipments with available capacity faster, so that your loads are covered sooner. In 2025, more than 23,000 carriers used our AI phone agent to quickly find freight and keep it moving. ## Your Success is Our Success ArcBest’s Vision is to be the leading logistics partner and innovator, working with customers to build better supply chains across the globe. That starts with trust. Every day, we take time to understand your business and look for practical ways to support your operations. Watch these videos to see how the right logistics partner can strengthen your supply chain: #### SOLE Fitness ![](https://play.vidyard.com/mDrM2uhZo5PF7PxPDmAhej.jpg) ![](https://cdn.bfldr.com/IL79ZI6C/at/k72ptk8tpsmwvpbqmp49/topo40.png?drupal-image-style=scale_width_1025&width=1025&height=636&format=auto&itok=7rHzlGxK) ![](https://cdn.bfldr.com/IL79ZI6C/at/k72ptk8tpsmwvpbqmp49/topo40.png?drupal-image-style=scale_width_1025&width=1025&height=636&format=auto&itok=7rHzlGxK) #### CFMOTO ![](https://play.vidyard.com/PfgdnU4rjbEcZukjQAR5aJ.jpg) #### Lutron ![](https://play.vidyard.com/G6xhnuMPJNbk6Hpuk1Py32.jpg) ![](https://cdn.bfldr.com/IL79ZI6C/at/k72ptk8tpsmwvpbqmp49/topo40.png?drupal-image-style=scale_width_1025&width=1025&height=636&format=auto&itok=7rHzlGxK) ![](https://cdn.bfldr.com/IL79ZI6C/at/k72ptk8tpsmwvpbqmp49/topo40.png?drupal-image-style=scale_width_1025&width=1025&height=636&format=auto&itok=7rHzlGxK) #### White River ![](https://play.vidyard.com/DRNMp9sN9ZxDLByfPDx7LH.jpg) #### Operation Christmas Child ![](https://play.vidyard.com/3vvyi19dvrbZqtUSLoW7tZ.jpg) ## What other customers are saying about their partnership with ArcBest: ![](https://cdn.bfldr.com/IL79ZI6C/at/wgnvt3stkvfk6rbbtbn35jx/Sole_Fitness_256x150?drupal-image-style=scale_width_568&width=568&height=333&format=auto&itok=vGRsHjua) “Overall, I don't believe any business could find a better partner.” ![](https://cdn.bfldr.com/IL79ZI6C/at/6khxwbhfhcfv6txtfqb8s5g/enVision_256x150?drupal-image-style=scale_width_568&width=568&height=333&format=auto&itok=pRWHvj5o) “We highly recommend ArcBest to any company seeking a logistics provider that delivers efficiency, accountability and teamwork.” ![](https://cdn.bfldr.com/IL79ZI6C/at/mps9x8sfg4jbcc89x6p8m3j/S_and_S_256x150?drupal-image-style=scale_width_568&width=568&height=333&format=auto&itok=XIIfZr0O) “ArcBest has an excellent team, they are always available to help." ![](https://cdn.bfldr.com/IL79ZI6C/at/fxqrps45qsqmvjgqwqw3jcn/Dillmeier_256x150?drupal-image-style=scale_width_568&width=568&height=333&format=auto&itok=fDynQT0K) “ArcBest has made my life a lot easier. I don’t stress over things — even weekend or evening deliveries. If there’s some type of delay or issue, I know I won’t get calls from my customers because the ArcBest team is already updating them.”​ ![](https://cdn.bfldr.com/IL79ZI6C/at/hjrf5qqgkm798978qkq733f/Weiman_256x150?drupal-image-style=scale_width_568&width=568&height=333&format=auto&itok=l-yaVwEz) “ArcBest provides excellent customer service and on-time delivery. We value the partnership with them and can always count on them to deliver our freight to meet our customer needs.” ## Awards and Recognitions Thanks to your continuous feedback, we’re making ongoing improvements that enable us to serve you better — and those changes are getting noticed: [See more Awards and Recognitions![](/themes/custom/arcbest/icons/button-chevron.svg)](/about/awards) ![Awards logo graphic](http://arcbestprod.arcb.com/sites/www/files/2026-04/CX-Landing-Page-Logo-Graphic-1200X800.jpg) ## Learn more about ArcBest from these customer insights: ![](https://cdn.bfldr.com/IL79ZI6C/at/9qsjxpqw4stnsq9vhwx4n/ArcBest-Use_Case-Web-Images-Retail-1200x1200?format=auto) USE CASE ### Retailers Gain Cost Savings with Managed [ Read More](/insights/retailers-gain-cost-savings-with-managed) ![](https://cdn.bfldr.com/IL79ZI6C/at/hh4zwtpkcrcmx378jbg85pp/ArcBest-Use_Case-Web-Images-Automotive-1200x1200?format=auto) USE CASE ### Automotive Leaders Gain Supply Chain Control and Visibility [ Read More](/insights/automotive-leaders-gain-supply-chain-control-and-visibility) ![](https://cdn.bfldr.com/IL79ZI6C/at/cfpj9xrcbrntjzt5mxssrz6q/ArcBest-Use_Case-Web-Images-Automotive2-1200x1200?format=auto) USE CASE ### Manufacturer Improves Flatbed Efficiency [ Read More](/insights/manufacturer-improves-with-managed) ![](https://cdn.bfldr.com/IL79ZI6C/at/bhx87h7m2hp62xhgg9rr39sq/ArcBest-Use_Case-Web-Images-Retail3-1200x1200?format=auto) USE CASE ### Home Improvement Retailers Gain Flexibility [ Read More](/insights/home-improvement-retailers) ## Check out our recent blog posts: ## - [ ![ABF Freight LTL truck driving down a city street.](https://cdn.bfldr.com/IL79ZI6C/at/285v75thnqqb6kgk5p4p7vq3/Blog_Image_-_492x448_-?drupal-image-style=scale_width_768&width=768&height=699&format=auto&itok=RS40YKHZ) ](/blog/ltl-shipping-news-recent-trends-and-developments "LTL Shipping News: Recent Trends and Developments") featured June 11, 2026 [ ### LTL Shipping News: Recent Trends and Developments ](/blog/ltl-shipping-news-recent-trends-and-developments "LTL Shipping News: Recent Trends and Developments") [Market Insights](/blog/categories/market-insights) [by ArcBest ](/blog) [ Read Post](/blog/ltl-shipping-news-recent-trends-and-developments) - [ ![Woman booking a freight shipment online.](/sites/www/files/styles/scale_width_768/public/2024-12/Blog%20Image%20-%20Booking%20Freight%20Online.jpg.webp?itok=Iz2Xk6OI) ](/blog/guide-to-online-freight-booking "Guide to Online Freight Booking") featured June 3, 2026 [ ### Guide to Online Freight Booking ](/blog/guide-to-online-freight-booking "Guide to Online Freight Booking") [Technology](/blog/categories/technology) [by ArcBest ](/blog) [ Read Post](/blog/guide-to-online-freight-booking) - [ ![](https://cdn.bfldr.com/IL79ZI6C/at/gr9zk4kqrvjr94jxp3nqjk/how-to-ship-to-puerto-rico.jpg?drupal-image-style=scale_width_768&width=768&height=512&format=auto&itok=uUOo3SnZ) ](/blog/how-to-ship-to-puerto-rico "How to Ship to Puerto Rico") featured June 2, 2026 [ ### How to Ship to Puerto Rico ](/blog/how-to-ship-to-puerto-rico "How to Ship to Puerto Rico") [Shipping 101](/blog/categories/shipping-101) [by Luis Ariza ](/blog) [ Read Post](/blog/how-to-ship-to-puerto-rico) [ View All Blog Posts ](/blog)