What happens to your products after the point of sale? Are they easily returned if they’re faulty, recyclable if they’ve reached end-of-life, or able to be repaired? If the answer to these questions isn’t known, or the process to make those events happen isn’t well-defined, your reverse logistics system may not be operating at peak efficiency. Take a look at the benefits of an optimized approach, and get tips for improving your processes.
We’ve all done it — researched a product we wanted to buy, read some reviews, selected an item, put it in our cart, and provided our payment information. We may have even paid extra for faster shipping. When we finished, we closed the tab (or the app) and waited for the product to arrive. It’s a simple process that most of us do regularly, but any e-commerce retailer knows that getting a customer to click the “buy” button is only half the work. Now it’s time to fulfill the order and get the product where it needs to be.
Online shopping makes it easy to get everyday items delivered to a home or business, but it can be even more useful for large purchases. When consumers buy items like furniture and equipment in-store, tasks such as finding a big enough vehicle and providing safe transportation become their responsibility — things not everyone wants to handle, especially in large cities where traffic can be difficult to maneuver.
Consumer buying behavior has changed. As the convenience of ordering products online continues to increase, expectations for faster deliveries increase, too. Customers are no longer willing to wait weeks to receive deliveries or pay high shipping fees. Instead, the growth of e-commerce has led to customers asking for same-day and next-day delivery at the lowest possible rate. So, how can shippers keep up with this frenzy of ordering and ever-increasing demand, all while keeping customers happy? By consolidating shipments.
In the transportation industry, change is the one constant. We hear every day from our customers that they face increased supply chain complexity. At ArcBest®, our creative problem solvers constantly strive to understand and adapt to our customers’ needs as they evolve.
As I also discussed in the March/April edition of Supply Chain Management Review, below are four key trends that are affecting supply chains of all sizes.