What happens to your products after the point of sale? Are they easily returned if they’re faulty, recyclable if they’ve reached end-of-life, or able to be repaired? If the answer to these questions isn’t known, or the process to make those events happen isn’t well-defined, your reverse logistics system may not be operating at peak efficiency. Take a look at the benefits of an optimized approach, and get tips for improving your processes.
Consumer buying behavior has changed. As the convenience of ordering products online continues to increase, expectations for faster deliveries increase, too. Customers are no longer willing to wait weeks to receive deliveries or pay high shipping fees. Instead, the growth of e-commerce has led to customers asking for same-day and next-day delivery at the lowest possible rate. So, how can shippers keep up with this frenzy of ordering and ever-increasing demand, all while keeping customers happy? By consolidating shipments.
With a combined consumer spend of over $650 billion in November and December 2016 alone, it’s no surprise that many companies focus on plans to meet the demands of holiday shoppers year-round. The ten busiest shopping days of the year fall in the fourth quarter, which means the work to ensure shelves are stocked has to happen well in advance of the holiday shopping season.
In the transportation industry, change is the one constant. We hear every day from our customers that they face increased supply chain complexity. At ArcBest®, our creative problem solvers constantly strive to understand and adapt to our customers’ needs as they evolve.
As I also discussed in the March/April edition of Supply Chain Management Review, below are four key trends that are affecting supply chains of all sizes.
Have you been notified that your ocean shipment is delayed? If so, it’s quite possible that it’s sailing on a Hanjin ship. Hanjin Shipping Co. Ltd, the world’s seventh-largest container carrier, filed a court proceeding in Korea seeking to be placed into receivership on August 31, resulting in $14 billion in stranded cargo around the world, according to various media reports. The company’s vessels have been seized at ports or stranded at sea because of an inability to pay required fees.