ABF Service Centers Demonstrate Commitment to Quality

Each year, ArcBest’s LTL carrier ABF Freight presents the President’s Quality Award to ABF service centers whose high standards of service have resulted in profitable growth, safe freight handling, and improvements in customer experience and customer loyalty. Five locations received the award for 2022: Carlisle, Pennsylvania; Hickory, North Carolina; Honolulu, Hawaii; Joplin, Missouri; and South Bend, Indiana.   

The President’s Quality Award was established in 1993 and is the highest internal honor an ABF service center can receive. To be considered, service center teams must display a strong commitment to our Quality Process and to Doing It Right The First Time (DIRTFT). Recipients are determined based on yearly performance evaluations from ABF Operations, ABF Safety and Customer Experience, and an on-site quality validation audit by an internal Quality Committee. The evaluation process gauges resource management, damage and loss prevention, customer satisfaction and other key performance indicators. 

“Our commitment to quality and serving customers well has been the foundation for what we have accomplished in our 100 years in business,” said Seth Runser, ABF Freight president. “Our teams’ dedication to excellence, combined with the collaborative way they work together, has helped us face challenges head-on while continuing to provide safe and reliable transportation. I’m proud of each of our service centers and want to congratulate the 2022 President’s Quality Award recipients on their diligence in making quality a priority every day.”    

ABF’s Quality Process

Our Quality Process enables service centers to implement creative problem-solving solutions in a collaborative environment using our 5 Step Problem Elimination Process — which focuses on defining the problem, finding a temporary solution, determining the root cause, applying corrective action and following up until the problem does not exist. Through in-person seminars, job-skills training, focus groups and quality improvement teams, we continually educate our people, helping enhance our customers’ experience with reliable and efficient system procedures. 

Congratulations, 2022 President’s Quality Award Winners! 

We commend your dedication to providing our customers with exceptional service throughout 2022 — congratulations once more to:   

  • Carlisle, Pennsylvania 
  • Hickory, North Carolina
  • Honolulu, Hawaii
  • Joplin, Missouri
  • South Bend, Indiana