ABF FreightSM, an ArcBest company, was recently ranked 11th in Training magazine’s “2014 Training Top 125” of effective training and employee development programs, up from 49th place a year earlier. ABF Freight was singled out for the award based on the less-than-truckload leader’s comprehensive training program, which includes a staff of full-time and part-time trainers, as well as tuition reimbursement.
In particular, Training cited ABF Freight’s new Front-Line Management Training course, in which supervisors and managers are trained in a variety of subjects, including communication skills, leadership and computer resources.
Training liked many aspects of the program, such as the way ABF Freight carried out a pre- and a post-course test to measure retention, as well as a confidence assessment to identify areas where training methods need to be re-evaluated.
“This ensures that front-line management professionals are equipped not only with the knowledge and skills to do the job, but also the confidence that the decisions being made are the correct ones.” Training said. “With the creation of an online pre-course assignment, ABF has accomplished this while reducing the overall cost of the training.”