On Monday, April 13, ArcBest President & CEO Judy R. McReynolds participated on a panel with other industry executives at the National Shippers Strategic Transportation Council Shippers Conference & Transportation Expo in Orlando, Florida.

McReynolds spoke on a number of topics including the importance of innovating and adapting to rapidly changing customer expectations, which are being driven by enhanced technology and mobile-device behavior from consumers and people in general. “Shippers are becoming more sophisticated,” McReynolds said, adding that the need for strong communication with the customer is more important than ever.

McReynolds also noted that because ArcBest offers both asset-based ABF Freight℠ services and asset-light/non-asset-based solutions through ABF Logistics℠ and Panther Premium Logistics®, ArcBest is in a strong position to give customers the best outcomes for their complex supply chain needs through the ArcBest Enterprise Customer Solutions group.