Five ABF service centers recognized for raising the bar on quality
ArcBest LTL carrier ABF Freight® awarded our top five performing service centers with the President’s Quality Award. Each year, this prestigious recognition honors locations leading our network in enhancing customer satisfaction, improving operational efficiency and reducing errors through their commitment to quality.
The 2024 recipients are:
- Carlisle, Pennsylvania – eleven-time winner
- Eau Claire, Wisconsin – first-time winner
- Edmonton, Alberta – first-time winner
- Phoenix, Arizona – first-time winner
- South Bend, Indiana – seven-time winner, third consecutive win
“Last year, we celebrated 40 years of our Quality Process, and I couldn't be prouder of all our service center teams for going beyond what’s expected to provide the great service ABF Freight is known for,” said Matt Godfrey, ABF president. “Our people are the best in the business, and the President’s Quality Award is a unique way for us to highlight their dedication to serving our customers with excellence. Congrats to the 2024 winners!”
The President’s Quality Award is the highest internal award an ABF service center can receive. Created in 1993, it inspires service centers to fully commit to our Quality Process and set new standards for service levels at their locations. Winners are determined through annual performance evaluations conducted by ABF Operations, ABF Safety and ArcBest Customer Experience, and an on-site audit facilitated by our internal Quality Committee. The audit measures key performance indicators like damage and loss prevention, customer satisfaction and more.
The commitment our people demonstrate daily to exceed customer expectations, deliver the highest standards of safety and security, and always find a way to get the job done is just one reason why ABF has exceeded Mastio’s industry benchmarks for nearly twenty years. We’re not just a transportation provider; we’re a trusted partner — with service center teams that consistently go the extra mile.
More about our Quality Process
We established our Quality Process in 1984 based on Philip Crosby’s quality management framework to guide employees in implementing creative problem-solving solutions through the 5-step problem elimination process. The steps seen below are still critical to our daily operations. Every day, our Quality Process encourages employees to adopt a zero-defects attitude, emphasizes Doing It Right the First Time, and assists service centers in forming focus groups that enhance customer experiences. This, combined with regular training on the Quality Process, raises awareness and adds value to our operations, ensuring ABF continues to provide industry-leading service.
Congratulations to these incredible teams!
