See where your freight’s been and where it’s going
Whether you’re a business managing logistics or an individual waiting for a delivery, shipment tracking gives you visibility and peace of mind. That’s why ArcBest has developed powerful tools that make staying informed easier than ever. Explore how we make sure everyone involved stays up to date.
Tracking options for ArcBest customers
Businesses shipping products with ArcBest have a few different tracking options. You can use our logged-off tracking tool to quickly see shipment statuses, use API or EDI integrations to get data into your TMS or other system, or use the tools available in your online account to gain extra visibility and control over your shipments.
Here’s a look at the tracking details available in the ArcBest View™ platform:
Note: Legacy arcb.com account holders will continue to see the tracking details they’re used to.
Dashboard overview
When you log in, you’ll be greeted with a dashboard view that summarizes all current shipments. You’ll see:
- Shipment status summaries (e.g., in transit, out for delivery or delayed)
- Recent updates on any shipments with special instructions or urgent changes
And with the ability to pin shipments to a Watchlist, you can easily keep track of freight that needs extra monitoring.
In-depth shipment details
Clicking into a specific shipment provides a detailed view, including party location details, freight info, available documents and shipment history.
Shipment milestones and alerts
Milestone tracking is a feature that breaks down each stage of the journey. Milestone notifications include:
- Pickup scheduled
- Shipment picked up by carrier
- In transit updates at key locations
- Arrival at destination service center
- Out for delivery
These details are particularly valuable for managing multiple deliveries, giving you the chance to allocate staff or resources for receiving shipments when they’re expected.
Available alerts include pending appointment, delivery updated and delivery delayed. These help explain any changes in the delivery process.
Additional information
You can access all necessary documents directly on the platform, including:
- Bills of lading
- Proof of delivery documents (signed by the recipient or driver)
Having these documents organized in one place simplifies compliance, accounting and record-keeping — reducing the administrative workload and making audits easier.
Expecting a freight shipment at your home? Here’s how to track it
While direct customers enjoy comprehensive tracking capabilities through ArcBest View, individuals receiving large items like furniture and exercise equipment at their homes also have tracking options.
In these cases, you should get a tracking number to quickly see where your shipment is. Simply put it into our online tracking tool to see the estimated delivery date.
Start tracking your freight
Wondering where your shipment is? Register for an ArcBest View account or use our tracking tool to find out.
