Your Experience Drives Us
We want every experience you have with ArcBest to be better than the one before — so you get the full benefit of a dedicated partnership. To support your success in the constantly changing logistics environment, we listen carefully, spend time thinking about how our processes, services and technologies impact your business, and partner with you to create better, more efficient solutions.
Actively Listening, Always Improving
The people at ArcBest continuously listen and look for ways to make it easier for you to do business. We review every customer comment and survey response that comes our way, and we create solutions as we learn and progress. When there’s a success, we celebrate. When something could be improved, we take action.
Here are some ways we’re improving your experience:
Our Investment in Sustainbility
To continue serving as a trusted partner and addressing your most critical needs while simultaneously practicing responsible corporate citizenship, we remain focused on our sustainability efforts. This involves optimizing the equipment we utilize, how we route shipments, the safety and security measures we have in place, our innovative technology and the training programs that give our people the best resources and tools to serve you well.
Awards and Recognitions
Thanks to your continuous feedback, we’re making ongoing improvements that enable us to serve you better — and those changes are getting noticed:
- 2024 FreightTech 25 Most Innovative Company
- 2024 Quest for Quality awards from Logistics Management — ArcBest in Household Goods & High Value Goods Carriers category for the 3rd year and ABF Freight in the National LTL Carriers category for the 8th year
- U.S. News and World Report 2024-2025 Best Company to Work For in Transportation
- Inbound Logistics Green (G75) Supply Chain Partner for the 13th time
- Vaux Freight Movement System named a 2023 TIME Best Invention
- 2023 Inc. Power Partner, honoring B2B organizations across the globe that have a proven track record supporting entrepreneurs and helping startups grow
- 10x winner of Arkansas Trucking Associations awards: the prestigious Excellence in Cargo Claims and Loss Prevention Award and Excellence in Security Award (ABF Freight)
Meet Our CX Champions
We understand the importance of providing an exceptional experience whenever you connect with our team. That’s why we ensure our people receive the best training in the industry. And they’re exceeding our greatest expectations. Here are just some of the people you’ve recently called out for doing a great job:
Liz Dorough
Truckload Account Specialist
“Liz is always great with our trucking needs. She responds fast to emails, and we don’t have any issues with truckers not showing.”
Robert Faircloth
Service Center Manager
“Our local guy, Robert, is always willing to help. He goes above what I would expect him to do!”
Our Centennial Year In Review
2023 was a special year for ArcBest as we celebrated 100 years in business — and 100 years of serving customers! We’re incredibly grateful to each of you for being a valued part of our journey and success, and we’re committed to continuing to serve you with excellence as we move into the next century.
