Get ready for your home delivery with this guide
Big delivery on the way? Whether it’s a new piece of furniture, fitness equipment or something else too large for regular parcel carriers, ArcBest’s LTL carrier, ABF Freight, makes it easy to receive your purchase.
Here’s a quick breakdown of what to expect and how to prepare if you’re waiting for a delivery.
How the process works with ABF
While you may be accustomed to receiving smaller or parcel packages, residential freight shipments require a bit more coordination and preparation. Follow these steps to help streamline the delivery experience with ABF.
Scheduling the delivery
Once your item ships, our industry-leading customer service reps will work with you to schedule the most convenient delivery date. Someone at least 18 years of age must be present to sign for the delivery. We recommend opting into our automated call-ahead/text system. It alerts you when your delivery is getting close, so you’re ready when it arrives.
Receiving the delivery
An ABF driver will show up on the scheduled delivery day, usually with a 28-foot trailer, and unload your item curbside. This means right at your driveway or close to the street. From there, it’s yours to bring inside.
Helpful tip
Double-check the weight and dimensions of your item beforehand.
If it’s heavy or bulky, consider enlisting a friend or family member for help
Use a dolly or hand truck if needed
Need help moving or assembling?
If you need help bringing the item inside your home or setting it up, consider our Final Mile service, available for an extra charge.
Not going to be home?
Our free FLEX delivery service may be a better choice. An ABF driver will arrive, unload and place your item in a safe, accessible location so it’s ready when you arrive.
Stay connected
Make sure the phone number you provided during your purchase process is correct and that you answer calls from unknown numbers around the expected delivery window. You can even track your shipment.
Communicate special considerations
When discussing your delivery with our customer service reps, let them know about any potential challenges requiring special arrangements or additional handling. This includes:
Gravel driveway
No covered area (risk of weather exposure)
Stairs or apartment access
Gated community
Need to reschedule? No problem! Just contact your local ABF Service Center by 5 p.m. the day before your scheduled delivery or by tracking the PRO number on your shipping order.
Inspecting the shipment
Take a few moments to examine your shipment for any visible damage. If you notice anything wrong, take the following steps:
Note any damage when signing for the delivery
Ask the driver to take photos of entire shipment, including at least one picture that confirms the physical address for delivery
Notify the local service center as soon as you notice the damage and no later than 24 hours after delivery
NOTE: ABF is not responsible for any cargo loss or damage caused by inclement weather following delivery.
We’re here to help
ABF is a trusted industry leader that offers all the services and support you need for a positive residential delivery experience. Track your shipment online or contact your local ABF Service Center with any questions.
