Ensuring accuracy in less-than-truckload operations
LTL shipping involves consolidating freight from multiple shippers into a single truck, optimizing space and reducing costs. It’s an effective solution for many companies, but the process hinges on precision at every step. Inaccuracies, whether in documentation, labeling or handling, can ripple through the supply chain — leading to delays, damaged goods and dissatisfied customers.
Why quality processes matter in LTL shipping
From meticulously packaging goods to accurately documenting shipment details, every step plays a crucial role in maintaining the integrity of your LTL freight. Quality processes are essential for:
Preventing loss and damage
LTL shipments often involve multiple handling points, and each transfer increases the risk of damage or loss. Detailed inspection protocols covering packaging, labeling and adherence to safety standards ensure the correct handling procedures are used to keep freight intact.
Optimizing operations
Processes that can identify potential issues before they escalate into bigger problems can help avoid costly corrections. For example, if a mislabeled pallet is identified early, it prevents the item from being sent to the wrong destination and avoids the time-consuming and expensive process of rerouting it.
Complying with regulations
Freight shipping involves various regulations and standards, especially across international borders. Quality checks help ensure shipments comply with all relevant laws and guidelines, avoiding legal issues and potential fines.
Collaborating for success
The relationship between shippers and carriers is a partnership built on trust and accuracy, with both parties playing a role in the quality process. By working together and sharing accurate information, you gain cost-saving and operational benefits and unlock the ability to improve efficiency over time.
Sharing insights and feedback allows for continuous improvement in processes and service quality. This can enable quicker problem resolution and enhance overall satisfaction for your customers.
Quality control in action: Stories from ABF Freight customers
Even the most sophisticated supply chains can benefit from quality checks to ensure freight is handled correctly. These examples show how customers overcame challenges with the help of ArcBest LTL carrier ABF Freight.
Eliminating errors and reducing costs
A company specializing in bulky, delicate products faced recurring problems with its LTL supply chain. Despite their best efforts, they grappled with a persistent issue: billing errors. The issue was so prominent they began viewing billing discrepancies as an unavoidable cost of doing business.
When ABF Freight took over these shipments, we quickly identified that the root cause of the problem was inaccurate dimensions on their Bills of Lading (BOL). The previous carrier had been unable to accurately calculate freight charges due to the lack of precise measurements, resulting in unnecessary charges.
With this insight, ABF helped the customer implement change management initiatives. We worked with them to streamline processes so accurate dimensioning was part of their operations.
With dimensions now included on every BOL, billing errors are no longer expected.
Reducing claims and improving processes
A manufacturing company that produces large restaurant industry equipment was experiencing incorrect billing, delayed deliveries and product damage — particularly problematic issues for time-sensitive projects like restaurant remodels and openings.
Our solution focused on streamlining processes and adhering to quality handling practices. We drastically reduced damaged shipments by implementing standard operating procedures, which reduced claims and their associated costs. We also utilized a more flexible and accurate pricing structure that accounted for the varied nature of their shipments to ensure costs were predictable and manageable. Additionally, we assisted in standardizing item numbers and refining product descriptions, resulting in correct billing and reduced delays.
ABF Freight is Driven for Excellence
Choose ArcBest for your LTL needs and benefit from ABF Freight's unwavering commitment to superior service. Our strict quality processes ensure your shipments are managed efficiently and delivered on time. Reach out today to see how we can help.
