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ABF Freight Driver Impresses Customer

Posted by Kaitlyn Turner on January 29, 2018 - 9:15 AM

The Skill is maneuvering a truck up a long residential driveway.

The Will is impressing a customer.  

Based on past experiences with other companies, a customer was doubtful that a driver for ArcBest® less-than-truckload carrier ABF Freight® would be willing to deliver a shipment up his 1,000-foot driveway.

But that’s exactly what ABF Freight driver Tim Clark did.

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Customer: ABF Freight Driver ‘Extremely Polite, Professional’

Posted by Jennifer Faldon on June 9, 2017 - 10:11 AM

A customer who ordered a boat learned that its delivery would be curbside. The boat company tells its customers to make arrangements for unloading boats when they’re delivered.

ArcBest carrier ABF Freight® was delivering the boat, scheduled for a Monday. The customer’s husband arranged to take the day off work and to have his son there to help unload it. When the delivery date arrived, the customer called the local ABF Freight service center to confirm the delivery and to get an idea of when it would be delivered.

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FleetNet America Rep Saves Customer $33,000

Posted by Kaitlyn Turner on May 26, 2017 - 10:10 AM

When a FleetNet America® customer’s truck began having issues with the oil pressure, they called Senior TMcare® Account Representative Stephen Inman for assistance.

The truck was making an unusual ticking noise and the oil pressure dropped whenever the truck came to a stop. A tow truck took the truck to a dealer for repairs.

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U-Pack Team Shows ‘Why Customer Service Is Not Dead’

Posted by Kaitlyn Turner on April 17, 2017 - 9:30 AM

When a customer calls U-Pack®, a service of ArcBest℠, to discuss options for their household move, a team of knowledgeable sales consultants works to find the best solution. A recent customer sent a message to the U-Pack team detailing his positive experience with U-Pack.

The customer was moving from Nebraska to Illinois, which was a very stressful time for his family. He called U-Pack multiple times to ask questions and discuss his options.

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ABF Freight Clerk Helps Production Assistant ‘Look Like the Hero’

Posted by Kaitlyn Turner on March 24, 2017 - 9:30 AM

ABF Freight® employees don’t shy away from a challenge; they solve problems and make things happen for customers. Dawn Ganes, a clerk for ArcBest carrier ABF Freight, exemplifies that.

When a customer needed a shipment of equipment for a film shoot delivered a week earlier than planned, she sent an email requesting the change but wasn’t sure who specifically to contact. That message reached Dawn, who worked with the customer to get the shipment delivered on time.

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