Privacy Policy
Effective July 7, 2025
ArcBest Corporation and its subsidiaries (collectively “ArcBest,” “our,” “we,” or “us”), are committed to respecting your privacy. We want you to be familiar with how we collect, use, and disclose information about you for purposes of providing you a positive customer experience, informing you of relevant logistics solutions and providing the most robust online tools and applications in the transportation industry. This Privacy Policy applies to your interactions on arcb.com and our other web properties, domains, and websites as well as when you engage with us through offline channels such as sales calls and other communications with us.
By visiting our website or using any of our services, you consent to ArcBest’s collection, use, disclosure, transfer and storage of information relating to you as set forth in this Privacy Policy.
This site is intended for visitors from the United States. If you are visiting from another jurisdiction, please be aware that the U.S. may not offer a level of privacy protection as great as that offered in your jurisdiction.
Please note that this Privacy Policy includes state-specific information pursuant to state law. To view the information for a specific state, please click here.
What information does ArcBest collect?
We collect the following categories of personal information:
- Identifiers (e.g., name, business title, postal address, email address, telephone number, account name, government identification, or other similar identifiers);
- Customer or other visitor records information (e.g., name; signature; physical characteristics or description; online identifiers; IP address; preferences; education; employment; bank account, credit, or debit card number or other financial information; or medical or health insurance information);
- Commercial information (e.g., shipment and transaction details and shipping activity);
- Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement);
- Geolocation data – we do not collect “precise geolocation” data;
- Sensory data, including audio, electronic, visual, or similar information, including video or call recordings and transcriptions;
- Sensitive information, including username and password. ArcBest does not collect or process personal information deemed sensitive under state privacy laws for the purpose of inferring characteristics about individuals.
We collect this information directly from you when you use our websites, services, and otherwise interact with us. We may also collect information about you from other sources to help us correct or supplement our records and improve the quality or personalization of our services to you.
Using our website or services may link to third party websites, services, and applications. ArcBest is not responsible for any personal information collected through these means. Information collected is governed through the third party's website's privacy policy and other policies. Any interactions you have with third-party websites, services, or applications are beyond the control of ArcBest. When you post information to or through such services, those websites' privacy policies and cookie usage policies apply directly. We urge you to read the privacy and security policies of any third-party websites.
How does ArcBest use personal information?
We use personal information for reasons that include, but are not limited to:
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To process transactions and otherwise perform services requested by individuals and to verify their information;
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To communicate with customers about their shipping activity, to establish credit, to bill for services, to comply with government regulations, and to build a more complete picture of our customer and our interactions;
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To communicate with individuals for purposes including, but not limited to, providing accurate rates and service-related information, providing information about other available services, responding to customer service and other inquiries, and processing payment for services;
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Undertaking internal research for technological development and demonstration as well as to derive insights and improve our business and the customer experience;
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Performing benchmarking and analysis;
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Undertaking activities to provide, administer, enable, verify, maintain, enhance, or improve the quality of our services, websites, and applications;
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Helping to ensure security and integrity;
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Performing marketing and advertising services;
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To comply with legal and regulatory obligations, to protect against and identify fraud and other improper commercial activity, and to exercise or defend legal claims.
ArcBest websites may feature bulletin boards, blogs, or forums. Any information that you choose to submit via such forum, including comments, suggestions, or materials sent or transmitted to us, or uploaded or posted by you shall be deemed non-confidential. We shall have no obligation of any kind with respect to such comments, suggestions, or materials, and we shall be free to use and distribute them to others without limitation, including, but not limited to, developing and marketing products. Any information that you choose to submit via such a forum may be read, collected, or used by others who visit these forums.
To whom does ArcBest disclose personal information and why?
We disclose personal information to the following entities:
- Affiliated entities (i.e. ArcBest subsidiaries and affiliates);
- Service providers or vendors that provide services on our behalf such as call center operators, information processors, and others who help us maintain and administer our business activities;
- Non-affiliated business partners that help us provide a product or service such as shippers, servicers, transportation service providers, brokers, 3PLs, and financial institutions;
- Third parties such as advertising or marketing partners.
The chart below describes what categories of personal information we disclose to each category of recipient.
| Category of Personal Information | Category of Recipient |
|---|---|
| Identifiers |
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| Customer Records |
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| Commercial Information |
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| Internet or similar network activity |
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| Sensory data |
|
| Geolocation data |
|
In addition, under certain circumstances, ArcBest may be required to disclose personal information to government authorities, law enforcement agencies, or other legal entities. We may disclose information as required by law, litigation, or as a matter of national security to:
- comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law;
- in the event of an emergency that threatens an individual's life, health, or security; or
- to the extent permitted by applicable law in special cases in which we believe it is reasonably necessary to investigate, identify, or take preventive measures or bring legal action against someone who may commit or cause harm, fraud, abuse, or illegal conduct, such as a threat of harm to you or anyone else, or interference with our rights or property.
Does ArcBest sell or “share” personal information?
ArcBest may sell or “share” (as that term is defined in California privacy law) personal information with third parties for the purpose of cross-context behavioral advertising. These third parties use cookies, pixels, or other tracking technologies to collect information from your interactions with our website or applications. This information allows advertisements for ArcBest services to be presented to you when you visit our website or applications or other websites or applications.
The chart below describes what categories of personal information we disclose to each category of recipient.
| Category of Personal Information | Category of Recipient |
|---|---|
|
Internet or similar network activity |
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ArcBest has no knowledge of selling or “sharing” any personal information of consumers who are under the age of 16.
How do I opt-out of tracking?
Most web browsers allow you to control cookies through the browser’s settings. To find out more about cookies, including how to manage and delete cookies through browser settings, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through our websites or apps. In addition to adjusting your browser and device settings, as outlined above, you may also control how cookies and related technologies are set and used on your device by visiting the following sites:
How does ArcBest safeguard personal information?
We employ physical, administrative and technical safeguards and security techniques designed to appropriately protect confidential information from unauthorized access, use, and disclosure.
Although we work hard to protect personal information that we collect and store, the Internet is not 100% secure and we cannot guarantee or warrant that our safeguards will prevent every unauthorized attempt to access, use or disclose your information; therefore, we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law.
Because of the nature of transportation and logistics services and the varied parties involved in providing services to you, we cannot maintain complete confidentiality of information that is printed and placed in plain view on a shipment or package or that is required to be disclosed in order to arrange, perform, or manage services for you.
How long does ArcBest retain personal information?
Personal information is retained for only as long as necessary to perform the purposes set forth in this Privacy Policy or to comply with legal requirements and ArcBest internal policy.
How do I change my personal or company information?
Registered users may: (1) contact their ArcBest representative, or (2) e-mail passwords@arcb.com to request a change to registration information. You are entirely responsible for any and all activities that occur under your account.
Personal information provided at the time of registration may be deleted if the user does not access the website within 6 months as a logged-on user.
How do I opt-out of promotional materials?
Registered users and existing customers at times may receive newsletters and other promotional materials via e-mail. Each email provides clear instructions on how to opt-out of future e-mails. Furthermore, print materials are sent to existing customers on a regular basis. You may also opt-out of these print mailings by contacting your ArcBest representative.
What rights do I have in my personal information?
Depending on where you live, you may have certain rights relating to your personal information. Those rights include:
- Right to Know. You have the right to confirmation whether we are processing your personal information and to know the categories of personal information ArcBest has collected, the categories of sources, the business or commercial purpose for collecting, selling, or “sharing” personal information, the categories of third parties to whom we disclosed your information, and the specific pieces of personal information we have collected about you in a readily accessible format.
- Right to Correct. You have the right to request that we correct inaccurate personal information. However, ArcBest may deny a correction request if it determines that the personal information in its possession is more likely than not accurate based upon a totality of the circumstances. We may ask you to provide documentation to support a correction request.
- Right to Delete. You may ask us to delete your personal information in our systems. However, this right is subject to certain exceptions, including, but not limited to, scenarios in which the personal information is required to complete the transaction for which the personal information was collected, complying with legal obligations, or for internal uses that are reasonably aligned with the consumer’s expectations based upon their relationship with us.
- Right to Opt-Out of Sale or Sharing. Consumers have the right to direct ArcBest not to sell or “share” any of their personal information. To opt-out of tracking, see the section titled “How do I opt-out of tracking” above.
To exercise the right to Know, Correct, or Delete, please submit a verifiable consumer request by emailing privacy@arcb.com or mailing your request to ArcBest II, Inc., Attn: Customer Experience, P.O. Box 10048, Fort Smith, AR 72917. You may also contact us at 479-785-8920. ArcBest will not discriminate against you for exercising any of your rights.
Consumers may only make a verifiable request for access or data portability twice within a 12-month period. Before providing any requested information, ArcBest will require consumers to provide certain information in order to verify their identity or authority to make the request.
ArcBest endeavors to respond to requests within forty-five (45) days of receipt. If more time is required (up to 90 days), ArcBest will provide the reason and extension period in writing. If ArcBest denies your request for any reason, it will provide an explanation in its response to you.
ArcBest does not charge a fee to process or respond to verifiable requests unless it is excessive, repetitive, or manifestly unfounded. If ArcBest determines that the request warrants a fee, it will explain that decision and will provide a cost estimate before completing the request.
If you reside in California, you can have an authorized agent submit a Right to Know, Correct, or Delete request on your behalf. If you choose to use an agent, and the agent does not have power of attorney under the California Probate Code, we cannot process the request until:
- The agent provides a copy of your signed permission authorizing the agent to make the request;
- You verify your identity directly with us; or
- You provide us direct confirmation that you provided the agent permission to submit the request.
Does ArcBest collect information about children?
Our website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on our website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use this site.
Will ArcBest make changes to this Policy?
ArcBest may review and update this Privacy Policy without prior notice. If we change this Privacy Policy, the updated policy will be posted to this page and the date first written above shall indicate its effective date. If there are material changes, we will post a prominent notice on our website and/or provide other notice as required by law.
How can I contact ArcBest?
If you have any questions or comments about this policy, the ways in which ArcBest collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under any applicable law, please do not hesitate to contact us at:
Phone: 800-836-3912
Email: privacy@arcb.com
Postal Address:
ArcBest II, Inc.
ATTN: Customer Experience
PO Box 10048
Fort Smith, AR 72917