ArcBest Transportation and Logistics Services

Solutions for your transportation and logistics challenges

Frequently Asked Questions

Website FAQs

How do I find a specific online tool?
Click TOOLS in the top navigation for a drop-down list of all available tools. Logged-in customers can click on a tool from the dashboard or in the navigation on the left side of the page. 

How do I get a password?
Go to the registration page, or contact your Account Manager for assistance.

How do I print a quote?
From the quote response screen, click the printer icon located to the right of the quote ID. If you’re logged in, you can also print quotes from the RECENT QUOTES tab. Find the quote you would like to print, click VIEW QUOTE, then click on the printer icon.

How do I create a quote template?
Logged-in customers can create quote templates. This can be done by using a new quote or creating a copy of a recent quote. Enter or update the information you would like saved on the template, then click SAVE AS A NEW TEMPLATE. Log in or register to use this feature.

How do I use a quote template?
To use a quote template, click on the TEMPLATES tab in the quote tool. Find the template you would like to use and click USE. Log in or register to use this feature.

How do I get proof of delivery?
Proof of delivery is available by selecting DELIVERY RECEIPT from the Document Retrieval page. Log in or register to use this tool.

How do I edit a Bill of Lading?
Logged-in customers can edit Bills of Lading (BOL). To edit, click on the Bill of Lading tool, then click on the RECENT BOL tab and locate the BOL to be edited. Click EDIT BOL, make the necessary changes, and click UPDATE BILL OF LADING. This will open the updated BOL in the viewing pane. Log in or register to use this feature.

How do I create a Bill of Lading template?
Logged-in customers can create Bill of Lading (BOL) templates. This can be done by using a new BOL, editing a recently used BOL or creating a copy of a recently used BOL. Enter or update the information you want on the template, then click SAVE AS A NEW TEMPLATE. Add the template name in the dialog box, and click SAVE. The template will now be included within the TEMPLATES tab. Log in or register to use this feature.

How do I use a Bill of Lading template?
To use a previously saved Bill of Lading (BOL) template, click on the TEMPLATES tab in the BOL tool. Find the template you would like to use, and click USE. Log in or register to use this feature.

What is your privacy policy? Is my information secure?
We’re committed to protecting your privacy. The information we collect is used to provide you the most robust internet applications in the transportation industry. The information about you that is stored on our site will never be released without your consent. For more information, read our Privacy Policy.

Who do I contact for help or questions about the website and online tools?
For assistance, please contact the Help Desk at 479-785-8900 or email helpdesk@abf.com.

Shipping FAQs

How do I schedule a shipment for pickup?
Easily schedule pickup online or call customer service at 800-610-5544.

How do I check the status of an existing pickup request?
Check the status of an existing pickup request by entering your pickup request number in the Shipment Tracking tool or call 800-610-5544 for assistance.

How do I determine the status of a shipment?
Use our online shipment tracking tool for quick status updates.

How do I schedule a delivery appointment?
Contact your local service center to request an appointment, make changes to an existing appointment or give specific instructions for your appointment.

How do I change the delivery address on a shipment in transit?
Use the Dynamic Rerouting tool to change the delivery address in transit or call 800-610-5544 for assistance. Changes to the delivery address must be made by the paying party on the freight bill.

How do I find the PRO number for my shipment?
Log in to your account, and click on the SHIPMENT VISIBILITY tool to look up a PRO number using a PO number, BOL number, customer reference number or other information unique to the shipment. For assistance, call 800-610-5544 or email customersolutions@arcb.com.

How do I view my freight charges?
Log in to your account, and click on the BILLING & PAYMENTS tool to review invoices. 

How do I get a delivery receipt?
Log in to your account, and click on the DOCUMENT RETRIEVAL tool to view and print a copy of your delivery receipt.

How do I correct the billing and payment terms on a shipment?
Call 800-610-5544 or email customersolutions@arcb.com for assistance. Changes to the billing and payment terms on a shipment must be made by the paying party on the freight bill.